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Your Chauffeur will meet you inside the Airport at the baggage claim area for your arriving flight.
The Chauffeur will have a name sign that states "Ritz Executive Sedan" The guest's Name will appear below the company name. ( look for a sign with your name on it.)
If the Chauffeur can not locate the guest, the Chauffeur will attempt to page the arriving guest over the Public Announcement system of the airport. If you can not find the Chauffeur in the baggage claims area, please listen to the announcement for your name & check your cell.
If you still can not find the Chauffeur and haven't heard you name paged over the Public Announcement system, please call our office at 301-685-3210 as soon as possible so that we may inform the Chauffeur of your location. Or you can call toll free at: 1-866-861-9069
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Once you have claimed your luggage from the Baggage Claims area for your flight, please proceed outside using the exit closest to that baggage claim area. Proceed to the Outer most lane, the Chauffer will have a name sign in the window of the vehicle.
If you can not find the Chauffer, please call our office immediately at 301-685-3210, we will ask for a description of what you and your party are wearing so that we may quickly locate you. Or toll free at 1-866-861-9069 ( To better serve you due to the traffic patterns an laws at DCA we suggest you call us the moment you pickup you logged /bags).
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We are dedicated to provide excellent customer service to our guests, however, if you fail to call in ( 1-301-685-3210 ) at least 3 Hours before your schedule pickup time you will not be liable to any refund.
Our Chauffeurs are constantly monitoring traffic conditions and flight arrivals/departures, sometimes there are unforeseen circumstances that delay pickups or arrivals we will work with you with delayed & cancelled flights. This is why it is important to call us at (301-685-3210) if there are any changes and if you can not find your Chauffer. (There is a 5% credit card refund fee on all credit card refunds.) |
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